Fastidiouskleen

Frequently Asked Questions

Fastidiouskleen Limited is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable cleaning services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.

General Questions

You can obtain a quotation for any of our cleaning services through the request a quote form on this website.If it is regular domestic cleaning that you want then before the first clean we ask you to provide us with a list of cleaning tasks.

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Absolutely not! We wouldn't want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

For Office Cleaning, After Builders Cleaning, Spring Cleaning, and End of Tenancy Cleaning we supply materials and equipment.For regular domestic cleaning we ask you to provide all cleaning materials and equipment needed, unless otherwise agreed.

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

Scheduling Questions

We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It's completely up to you. If you're not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Here's a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

Cleaning supplies aren't included by default. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house.

However, if you don't have supplies, we can bring them for an additional charge

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the "Services" button halfway down the page.

Typically, there will be two people in your home - a team captain and a team member. On rare occasions, there may be three people or one person. For example, if you need emergency help fast, the office staff may send three people to do the job. If your home is very small, one person may be able to complete the job quickly and thoroughly. We will work with you so you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.