Frequently Asked Questions
Reliable Answers to Our Most Common Questions
Fastidious-Kleen is a cleaning company committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable house cleaning services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.
What should I expect on my first appointment?
Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster We will arrive at your home equipped with all equipment needed to thoroughly clean your home.
What services do you offer?
We offer a wide range of service from carpet & Upholstery, housekeeping, window washing, pressure washing, commercial cleaning, move out cleaning, Pest control, Event cleaning, Moving service. You can see the different services by visiting the front page and clicking on the "Services" button halfway down the page.
Can I get a same-day booking?
We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
Do I have to provide the cleaning supplies?
No. Fastidious-Kleen provide their own cleaning supplies. If you need special products used in your home for any reason, however, you are welcome to provide that, alongside directions on proper usage.
How do I get a quotation for a cleaning service?
You can obtain a quotation for any of our cleaning services through the request a quote form on our website.
Do I need to be home for every cleaning service?
No, you do not! It's completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we'll take care of everything!
Does my cleaner arrive at the exact time I book?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know.
What if I'm not happy with my cleaning?
Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.
Ask Your Question
Trust and customer satisfaction are extremely important at Fastidious-Kleen, so we take every step possible to ensure you are always completely satisfied with our services. That said, we are sure you have some questions and concerns, and we are prepared with the answers.